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British Airways Cancellation and Refund Policy




Dealing with the uncertainties of travel plans can often be a daunting task, especially when unexpected circumstances arise. In such cases, it becomes paramount for travelers seeking flexibility and peace of mind to understand the British Airways cancellation policy. British Airways, renowned for its commitment to customer satisfaction, offers a transparent and friendly cancellation policy designed to meet the diverse needs of passengers.

Table of Content 


  • What is the British Airways Cancellation Policy
  • British Airways Cancelled Flight Refunds
  • British Airways 24-Hour Cancellation Policy
  • British Airways Cancellation Policy for Lost Tickets
  • British Airways Cancellation Fee
  • British Airways Cancellation Contact Number
  • British Airways (BA) Refund Policy
  • How To Claim British Airways Refund?
  • Claim for Expenses and Compensation
  • British Airways Cancellation Process


What is the British Airways Cancellation Policy

If you've never canceled a British Airways flight before, the procedure could seem complicated and costly. Therefore, we are here to assist you in understanding British Airways' cancellation policy.

You've come to the correct place if you want to cancel a British Airways flight that you have already booked. We'll go over their cancellation policy in detail, including when and how you can cancel without incurring any further fees, potential fees, and ways to avoid them.

British Airways Cancelled Flight Refunds

The following are the main points of the British Airways refund policy:

Refunds for flights that BA cancels that are not voluntary: The following is British Airways' refund policy for flights that are canceled by the airline: 

  • You will get a refund for the portion of your ticket that you did not utilize. The amount of your return will include any fees, charges, surcharges, taxes, and other amounts you paid to British Airways. 
  • The difference between the entire fare paid and the amount of the ticket you used during your trip will be your refund if you only utilized a portion of your ticket. 

Refunds for voluntarily canceling a flight: The following is British Airways' refund policy for passengers who voluntarily cancel their tickets:

  • You will receive a refund for the difference between the whole fare you paid and the portion you used during your trip, less any applicable cancellation and service fees. This applies if you have partially used your ticket.
  • If you have partly used your ticket, the refund amount will be the difference between the total fare paid minus the used portion of the fare you already consumed during your trip—as well as any relevant service and cancellation fees

Conditions for General Refunds: The following are the standard terms of British Airways' refund policy:

  • You can be eligible for compensation if you reach your destination more than three hours later than expected and the delay was caused by British Airways' fault (and not by unavoidable unusual circumstances).
  • Non-refundable tickets cannot be canceled on your own. Only the refundable taxes or fees paid will be refunded for non-refundable tickets. 
  • If you can demonstrate that circumstances outside of your control compelled you to cancel your ticket, there may be an exception, and you could receive a travel voucher (or voucher credit) for use on future trips.
  • The fare policies and guidelines that apply to (and specified in) your reservation shall govern all refunds. 
  • If there are any refunds, they will be issued to the original purchaser of the ticket. 
  • You have to have documentation proving you bought the ticket. 
  • You must turn in the ticket and any unused flight coupons if you're requesting a refund. 
  • You will need to cancel each non-flight reservation you booked, like a hotel room, a rental vehicle, etc., separately. 
  • All passengers, including unaccompanied kids flying alone on British Airways, are subject to the airline's refund policy.

British Airways 24-Hour Cancellation Policy

British Airways offers customers the option to cancel their tickets and receive a full refund up to 24 hours after booking if they:

  • They made their travel arrangements directly with British Airways.
  • At least one week has passed since they made their reservation.

This regulation covers all fare categories, including non-refundable tickets. They can cancel within the first day of the reservation without incurring any danger.

British Airways Cancellation Policy for Lost Tickets

By British Airways' refund policy, travelers may receive a refund in the following situations:

  • If travelers cancel their ticket within a day of purchasing it and the trip is scheduled to take place at least a week from now.
  • should British Airways decide to cancel your flight.
  • If British Airways frequently modifies your flight schedule and the new itinerary is inconvenient for you.
  • If there is a five-hour or longer delay on your British Airways trip.
  • If a flight is rescheduled by British Airways but does not include your stop.
  • If British Airways' imprecise timetable causes you to miss a connecting flight that they have arranged for you.
  • If British Airways denies you boarding due to overbooking—the sale of excessively many tickets—you may also be entitled to compensation.
Extra Advice
  • You can decline the replacement flight they give you if your original trip is delayed for longer than five hours.
  • Requests for alternate transportation, such as a train, are acceptable.
  • If you have already taken a flight as part of your journey, you can request that British Airways return you to your starting point at no additional cost.

British Airways Cancellation Fee

Fees assessed by British Airways for flight cancellations:
  • whether you may cancel for free online.
  • If you cancel over the phone, there will be a $25 charge.
  • if you pay $35 to cancel at the airport.
With refundable tickets only:
  • The fee to cancel online is $10.
  • You will be charged $25 if you cancel over the phone.
  • There is a $35 cost for airport cancellations.

British Airways Cancellation Contact Number

Telephone: +44 8999 911088. (international calls) Monday - Sunday: 09:00-20:00 IST.

British Airways (BA) Refund Policy


  • Your payment for fees, charges, taxes, and other expenses is included in your refund.
  • They reimburse the difference between the amount you paid and the portion of your ticket that you used.


  • Should you cancel for any valid reason, a refund will be issued.
  • A cancellation fee and, if necessary, a service charge are subtracted.
  • They also deduct charges for any portion of your ticket that you used.
  • If British Airways causes a delay of longer than three hours, passengers may be entitled to compensation (unless it is beyond their control).
  • Non-refundable tickets are non-refundable, however, if it's not your fault, you may receive a travel voucher.
  • The terms and limitations stated in your booking apply to any refunds.
  • Unless otherwise specified, refunds are made to the original purchaser of the ticket.
  • To be eligible for a refund, you must provide proof of purchase.
  • The ticket and any unused flight coupons must be returned.
  • Bookings for accommodations or vehicles that are not flights must be canceled separately.

How To Claim British Airways Refund?

When filing a claim, you have to supply:

  • The passengers' names who are requesting a refund. 
  • The specifics of the flights that were postponed or canceled. 
  • Your claim will be supported by your spending details and original or scanned receipts.
  • Hard copies of the scanned receipts can be mailed via regular mail or submitted online. 
  • Information from your bank to complete the payment. 

Recall that you are not eligible for reimbursement if: 

  • The flight cancellation was communicated to you (or your travel agency) at least 14 days before your scheduled departure. 
  • The delay for your flight is less than three hours.
  • If you choose to go from a different departure point or change your destination, you want to be able to recover the costs associated with renting a car, parking, etc.

Claim for Expenses and Compensation

British Airways will reimburse you for the following if your flight was canceled or delayed and you were required to pay additional fees:

  • Cash for your (if necessary) hotel stay.
  • The price of transportation (if any) from the airport to the hotel.
  • reimbursement for refreshments and food.
  • Additionally, they will pay for the cost of two internet or phone calls.

British Airways Cancellation Process

You can cancel your BA flight in a few different ways:

  • Via phone
  • Internet
  • via the travel agency that helped you purchase your trip
  • Only tickets purchased directly from British Airways—that is, via their website or phone center—may be canceled online


  • Visit
  • Select "Manage My Booking" by clicking on it (it's under the booking box).
  • Put in your last name and booking reference.
  • Select "Find booking."
  • Select your flight and proceed with the cancellation by following the instructions.


  • If you need to cancel your British Airlines flight, you may be required to pay a service fee.
  • You can obtain a travel voucher to use at a later time rather than canceling.
  • After you request the coupon, the BA will mail it to you in seven days.
  • The voucher can be used to cover all or just a portion of a future flight.
  • Before the voucher expires, use your new ticket for the outgoing and return flights.

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