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Sun Country Cancellation Policy and Fees

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We may have a spectrum of reasons to cancel a flight ticket. Sometimes our plan changes and occasionally unexpected circumstances occur. Some emergencies require us to reschedule our flights, while others may require us to cancel them outright. For such uncontrolled and unplanned situations, we need to have information about the respective airline’s flight cancellation policy to avoid any inconvenience. Having a basic knowledge of flight cancellation policy will not only help you surf through the cancellation process with ease but will also assist you in getting refunds and reimbursement without any complications.

In this article, we are going to inform you about the flight cancellation policy of Sun Country Airlines— one of the ultra-low-cost carriers in the United States.

Table of Contents

  • Why is understanding Sun Country’s Flight Cancellation Policy Important?
  • Basics of Sun Country Cancellation Policy
  • Sun Country 24-hour Cancellation Policy
  • Flight Cancellation Fee in Sun Country Airlines
  • Refund Policy in Sun Country Airlines
  • How To Cancel Flights With Sun Country Airlines?
  • Online Flight Cancellation
  • Offline Flight Cancellation
  • Frequently Asked Questions
  • Conclusion

Why is understanding Sun Country’s Flight Cancellation Policy Important?

It is always advised to have basic information about an airline's Flight Cancellation Policy as it offers you several benefits. Being aware of the cancellation policy allows you to make measured decisions and modify or cancel your flight ticket accordingly, without paying excessive penalty fees.

If you are pre-informed about the policies of the airline you will avoid last-minute rush and will manage your time better. Understanding Sun Country flight cancellation policy also helps you with crucial information regarding refunds and reimbursements in case a flight is canceled, making sure you don't lose your money.

Basics of Sun Country Cancellation Policy

Now that you know why is it important to understand Sun Country Flight Cancellation Policy, the following are the major highlights of the Airline’s Cancellation Policy:

  • Sun Country Airlines allows you to cancel your ticket for free within 24 hours of flight booking.
  • Both Refundable and Non-Refundable Tickets can be canceled without any charges 60 or more days before the scheduled departure.
  • Non-refundable tickets can not claim a refund after 24 hours. Whereas, Refundable Tickets can get refunds up to 2 or more hours before the departure.
  • If your flight is delayed by 6 or more hours, you can cancel your flight booking and demand a full refund.
  • If the airline offers you an alternative flight, which you choose not to board, you can cancel the booking and claim a full refund.
  • If the flight is canceled from the airline's end, you have the right to claim a full refund.
  • If you are denied boarding the flight for some reason, you can claim a refund without deduction along with Denied Boarding Compensation if applicable.

Sun Country 24-hour Cancellation Policy

Sun Country Airlines comes with a 24-hour Cancellation Policy, according to which, if you cancel your flight ticket within 24 hours of booking then you will get a full refund without any charges or penalties. This offer applies to both refundable and non-refundable tickets. However, this offer is only applicable to bookings that are made at least 7 days before the scheduled departure. If you book your flight less than 7 days before the departure, you cannot claim a full refund on your non-refundable ticket.

Flight Cancellation Fee in Sun Country Airlines

The flight cancellation fee according to Sun Country Cancellation Policy depends on the type of ticket, time of booking, and time of cancellation concerning the time of departure. Sun Country Flight Cancellation charges are given below:

  • 60+ days before departure:- $0 (free of cost)
  • 59-14 days before departure:- $39 per segment
  • 13-0 days before departure:- $79 per segment

Refund Policy in Sun Country Airlines

One of the major queries of most of the passengers, when it comes to flight cancellation, is regarding the refund and reimbursement. It is obvious for you to worry about the money you booked the ticket with. By understanding the refund policy of Sun Country Airlines, you can rest assured and manage your flight cancellations accordingly to ensure little to no deductions and maximum refund or reimbursement. You will be eligible for a full or partial refund under the following conditions:

  • If you cancel the flight within 24 hours of booking and at least 7 days before the scheduled departure.
  • If the airline cancels the scheduled flight.
  • If the scheduled flight is delayed by 6 or more hours.
  • If the scheduled flight is disrupted due to extreme weather conditions.
  • If you cancel your flight booking 60 or more days before the scheduled departure.

For the payments made by credit cards, the amount is refunded within 7 days, if applicable. Whereas, for payments made by cash the amount is refunded within 20 days, if applicable. The airline also has a policy of refunding the full amount to the passenger if they cannot board the flight on time because of some error on the airline's side.

How To Cancel Flights With Sun Country Airlines?

There are several ways through which you can cancel your flight booking with Sun Country Airlines. You can choose to cancel your flight ticket by going to the website of Sun Country Airlines or you can cancel your ticket through offline methods.

Sun Country Airlines Offline Cancellation Process

Passengers can dial the Sun Country Airlines phone number which is + in case they have any difficulty canceling flights online. However, while speaking with the representatives, be sure to keep your reservation details with you, as you will need to confirm your identity. On top of that, if you have any other questions regarding Sun Country's Baggage Policy, the representatives will assist you.

Additionally, the airline also allows you to change your flights by Sun Country's flight change policy.

Online Flight Cancellation

If you want to cancel your tickets with sun country Airlines via the online method you need to follow the following steps:

Go to the official website of Sun Country Airlines

Login into your account using your registered email address and password.

Now, go to the “Manage My Reservation” section.

  • To cancel a flight, click on it.

Enter details like last name and reservation number and click “Cancel”.

Once you complete the cancellation process the airline will send an email to you for confirmation.

Offline Flight Cancellation

To cancel your flight ticket through an offline method you can contact the customer support number of the airline (+1-651-905-2737).

Once you contact this number you will be connected to the airline representative. Talk to the representative and tell him about your query. Tell the representative your reservation number, your name, and other details that you are asked for. The representative will confirm your cancellation and you will get refunds if applicable.

Other than this you can also reach out to an airport executive and cancel your flight reservation. Make sure to carry a copy of your flight booking details.

Conclusion

Canceling a flight can get stressful for many, but with the customer-friendly Sun Country Airlines Policy, you have a variety of options to avoid extra charges and penalties. The Sun Country Airlines Cancellation Policy is not complicated like several other airline policies and is easy to understand. With the right knowledge of the refund policy and flight cancellation procedure, you can ensure a stress-free customer experience with Sun Country Airlines.

Frequently Asked Questions

  • What if Sun Country Airlines cancels the flight?

In case the airline cancels your flight you will be refunded the complete amount of your flight booking without any deduction, as per the Sun Country Cancellation Policy

  • Can I cancel a flight after 24 hours of booking according to sun country airlines policy?

You can cancel your flight with Sun Country Airlines anytime before 2 hours of departure. However, you may or may not claim a refund after canceling your flight post the 24 hours.

  • How will I get my refund for Sun Country Airlines flight cancellation?

You get a refund after counseling your ticket with Sun Country Airlines through the same means of payment as that of your flight booking. The refund is issued within 7 days for credit card payments and within 20 days for cash or cheque payments.

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