TUI Cancellation Policy, Fees & Refund

Table of Contents

• Overview of TUI cancellation policy
  • How To Cancel Tui Holiday?
  • TUI Cancellation Policy Due To Illness
  • How much are the TUI cancellation charges?
  • TUI refund policy is explained in 5 points.
  • What if TUI canceled flights?
  • FAQs

TUI cancellation policy is easy and somewhat similar to other airlines. In this article, you will learn the TUI refund policy, their cancellation charges, and how to make the cancellation.

Overview of TUI cancellation policy

TUI cancellation policy will charge you with a cancellation fee if you cancel your ticket. Unless you cancel your ticket within 24 hours of booking it. The TUI cancellation charges depend upon the type of ticket you have, your destination, and how close your departure date is when you are making the cancellation. Let’s dig deeper into the TUI cancellation policy.

How To Cancel Tui Holiday?

TUI offers flexibility for both cancellations and modifications to your holiday plans. If you made your reservation via the official website of TUI Airways then to cancel that booking you can visit the website again. Access to the interface ‘Manage My Booking’. 

The window will ask you for your booking ID or confirmation number and name. After that, all the bookings under these details will be retrieved and you can make changes to them or make the cancellations as per your choice.

On the other hand, if you made your reservation via a third-party agent you just have to inform them and they will take care of the cancellations. 

TUI Cancellation Policy Due To Illness

On cancellations due to illness, refunds are dependent upon the type of medical problem you have. That is, a sudden medical condition or an accident may be, can get you a full refund on cancellation. Otherwise, you will be entertained only when you have travel insurance. 

As per TUI cancellation policy, if you knew that there could be a medical condition but still booked the flight then the insurance people will not cover the claim. In this scenario, you have to pay the cancellation charges.

Call (888) 748-0704 to get in touch with AXA Insurance if you have chosen TUI Travel Insurance and need to start a claim. Monday through Friday, 8:00 am to 6:00 pm, is when customer service is available. Saturdays from 9:00 a.m. till noon.

How much are the TUI cancellation charges?

The amount of money you need to pay as a cancellation penalty varies as per your ticket type, cancellation time, and destination. For example, if you cancel 70 days or more before your departure then only the deposit will be taken by the airline, and as the departure dates come closer the whole fare value will be gone. TUI cancellation charges are different and higher for international flights. In short, the chargers are:

• The airline will charge you a cancellation fee along with a processing charge in some cases.
• The fee will be ranging from $16 to $38 (€15 to €35)
• If you have travel insurance then you can enjoy free cancellations until 10 minutes before flight take-off time.

TUI refund policy is explained in 5 points.

The refunds are dependent upon the type of ticket you have. Refunds in full are available to travelers who have refundable tickets. take a look at the below pointers to understand the TUI refund policy: 

• As per TUI cancellation policy, if you cancel your ticket within 24 hours of purchasing it you are eligible for a full refund.
• There is a refund form that you have to fill out to get the refund process started.
• Refunds will be seen in your account within 7 to 14 working days
• Customers with non-refundable tickets will not get back their ticket value but taxes will be credited back to you.
• The refunds are credited back in the form of the original payment method.

What if TUI canceled flights?

If TUI cancels your flight, then they will give you the option to rebook your flight, or else you can ask for a refund. Rebooking can be done by visiting the official TUI website. TUI Airways is also liable to pay you compensation money in cases where it is cancelled or delayed your flight for more than 3 hours.

However, if the cancellation was made due to a reason which is out of the airline's hands then you will not be compensated. The food, and accommodation have to be taken care of by you in case of bad weather but otherwise, the airline will take care of it.

FAQs

• How much time does it take for refund money to come into account?

It usually takes 20 days for tickets purchased with cash and 7 days for tickets purchased by credit card.

• What is TUI’s 24-hour cancellation policy?
  

TUI's cancellation policy is that you will receive a complete refund if you cancel your ticket within 24 hours of purchasing it.

• Does TUI have cancellation charges?

Yes. As per TUI cancellation policy, upon cancellation of the ticket, you will have to pay the TUI cancellation charges which range from  $16 to $38 (€15 to €35).