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United Airlines Flight Cancellation Policy | Fees




It's a good idea to familiarize yourself with the cancellation and refund policies if you have any upcoming flights with United Airlines or have already booked one. This way you'll know how to cancel your flight if anything comes up and your travel plans need to change.

Table of Content

  • What is United Airlines' flight cancellation policy?
  • 4 Major Reasons for flight cancellations on United Airlines
  • How to handle a United Airlines flight cancellation?
  • Policies and Procedures for Flight Cancellation
  • United airline 24-hour cancellation policy
  • Changing plans more than 24 hours after making a reservation
  • United Economy cancellation policy
  • United Airlines Non-Refundable Ticket Cancellation Fee
  • United Airlines Refundable Ticket Cancellation Fee
  • United Airlines Award Ticket Cancellation Fee
  • How to cancel a United Airlines flight?
  • How to get a refund from United Airlines?
  • United Airlines trip cancellation policy
  • Facts to Consider Regarding Compensation for United Flight Delays
  • Conclusion
  • FAQs

What is United Airlines' flight cancellation policy?

The flight cancellation policy is one concern that arises when considering a refund. The refund policies are either directly or indirectly related to this. Therefore, to learn more about it, it is advised that you review the following information:

  • Flights canceled within 24 hours will be eligible for a complete refund
  • The airline may not offer a full refund if the cancellation is made after the flight has left.
  • The ability to cancel a flight might not be available to any holders of non-refundable tickets.
  • The cancellation fees for each elite club member may differ from flight to flight. If you cancel through the airline's website, you are eligible for a 100% refund or a new reservation for a flight.
  • You can get in touch with the United Airlines support team for any additional information, and a representative will answer your questions.

Reasons for flight cancellations on United Airlines

So why is United having flight cancellations? Flights may be canceled for a variety of reasons. * Delays in air traffic control are among the frequent occurrences.

  • Adverse climate conditions
  • Aircraft that arrive late
  • Mechanics-related delays
  • Personnel concerns

Naturally, one of these circumstances does not automatically result in the cancellation of your flight. You will likely be allowed to take off as the storm passes, even in the event of a severe thunderstorm that temporarily grounds flights.

How to handle a United Airlines flight cancellation?

You and the airline enter into a contract of carriage when the airline offers you a ticket. The Department of Transportation oversees this. That implies that United must either carry out its duty to get you to your destination or provide you with a refund.

You presently have two choices if United cancels your flight:

  • Accepting a rebooking from United; or
  • Requesting a refund of your money.

To be clear, you have every right to request a refund and are not required to accept the new reservation that United provides you. This holds regardless of the cause behind the cancellation of your flight.

Policies and Procedure for Flight Cancellation

Although most United tickets are officially non-refundable, there might be more possibilities than you think. Here is an overview of United Air's cancellation policy for flights:

United airline 24-hour cancellation policy

If a ticket is canceled within 24 hours of purchase by United Airlines, full refunds will be issued, provided that the reservation was made at least 7 days in advance of the departure date. This holds for all reservation kinds, even tickets for Basic Economy.

To make and manage reservations using the website or mobile application, consult United Airlines Reservations. If you cancel your ticket within the 24-hour window, as per United's cancellation policy, your refund will be issued back to the original payment method.

Changing plans more than 24 hours after making a reservation

Refund policies change based on the type of ticket purchased more than 24 hours after booking.

United Economy cancellation policy

Basic Economy tickets are nonrefundable unless they are canceled within the 24-hour window and were purchased at least one week before departure, per United Airlines' cancellation policy.

United Airlines Non-Refundable Ticket Cancellation Fee

You will be required to pay a cancellation fee of USD 200 for domestic flights and up to USD 400 for international flights, depending on your travel class, if you decide to cancel a non-refundable ticket more than 24 hours after purchasing it.

According to United Airlines' flight cancellation policy, an unused portion of your ticket can be used later for another trip, provided that: * You cancel your original ticket before the first flight leaves; and * Your trip starts within a year of the original ticket's date of issuance.

United Airlines Refundable Ticket Cancellation Fee

If you've purchased a refundable ticket, you can cancel at any moment before your flight leaves, according to United's cancellation policy. The original payment method you used will be credited with the refund. Payments by credit card are normally handled within 7 business days (and show up on your statement between 1-2 billing cycles), but alternative payment methods may take up to 20 business days, as per United Airlines' flight cancellation policy.

United Airlines Award Ticket Cancellation Fee

The cancellation cost is $125 for general members, $100 for Silver members, $75 for Gold members, $50 for Platinum members, and $0 for 1K members if you cancel your flight 60 days or less before departure. There is a $75 fine for general members, $50 for Silver members, $25 for Gold members, and $0 for Platinum and 1K members when canceling a flight 61 days or more before travel.

Regardless of your status level, you must pay $125 to have your miles restored if you fail to show up for the departure of the flight.

United Airlines additionally levies a cancellation fee of $75 for Silver and general members for same-day modifications on award tickets.

How to cancel a United Airlines flight?

You can cancel your trip with United Airlines over the phone, online, or through your travel agent. You will need to get in touch with the online travel agency (OTA) directly if you purchased your ticket through them to cancel.

If you purchased your ticket directly from United, you may cancel it online as detailed below, per United's cancellation policy.

  • Visit
  • To access your trip, click the My Trips page and input your:
  • Enter your last name
  • Confirmation number
  • Press the Search button.
  • Select the flight or trip that you want to avoid.
  • Choose the Cancel flight option after choosing the trip or flight you want to cancel. You will be prompted to confirm if you wish to cancel your reservation on the screen that follows. The moment you select Confirm, your reservation will be formally canceled.

Following the deduction of the cancellation fee, you will receive an eCredit for the amount.

If you are unable to access your reservation online, you will need to cancel your flight by calling the travel agency or OTA that you used to purchase your ticket.

How to get a refund from United Airlines?

You should get in touch with United directly if you would prefer a refund to be accommodated. You are entitled to a complete refund if your flight is canceled, as we previously said. It makes no difference if the weather, mechanical issues, or altered plans caused the cancellation.

If you would want to speak with customer care at United, you can do so by giving them a call at 800-864-8331. Make careful to clarify with the agent that you just want your refund because your first flight was canceled and that you are not searching for a new one.

If not, visit United's refund request page. You will be required to enter your details, such as the specifics of your flight and the rationale behind your refund request. It will take United up to 14 business days to process your claim after you submit the necessary papers.

Within seven business days of approval, you should get a refund that is credited to your credit card. You may have to wait up to 20 days for other payment options.

United Airlines trip cancellation policy

To get compensated if you canceled your United flight and believe you should have received a cash refund, use this procedure.

  • If you are eligible for a ticket refund, United will get in touch with you once you submit a refund form.
  • To find out the status of your refund, you can utilize the refund form page.
  • The kind of refund you receive will be determined by the kind of ticket you bought and the basis for your cancellation. There are instances where you can receive a direct refund to the original payment method or qualify for a flight credit.

Facts to Consider Regarding Compensation for United Flight Delays

Delays with flights are annoying for everyone. Spending time is inconvenient and never enjoyable, regardless of how long it has taken. If, on the other hand, your flight is delayed, you might have a claim for reimbursement.

You May be Ineligible for Benefits.

Travelers are not currently protected when their flights are delayed. If your flight is canceled or "significantly delayed," you are entitled to a cash refund, but the Department of Transportation does not specify what constitutes a large delay. This gives the airlines complete discretion over interpretation.

United can provide several forms of compensation

You may still receive compensation if your flight is delayed even though the DOT does not mandate that airlines, including United, do so. To show their gratitude, several airlines—including United—will pay compensation.

Based on the kind of delay you're facing, different kinds of compensation are expected. For instance, you might be able to request coupons for a hotel and food if your delay means you'll be departing the next day.

There could be cash rewards for delayed flights to or from the European Union

In most cases, the EU provides passenger protection against delayed flights, but the U.S. does not. EU261 protects all flights inside the European Union and provides compensation in the event of a delay (if the airline is not at fault, such as mechanical problems).

For trip delay insurance, check your credit card  

If United's flights are delayed, it is not required to compensate you; however, you might still be eligible for reimbursement for incurred costs. Free trip delay insurance is a perk of many travel credit cards.

Consider your questions carefully before asking

Everyone has witnessed the terrifyingly large lineups at airport customer service offices during sporadic operations. Though getting in line might seem like a smart idea, it might not be necessary.

According to United Airlines flight cancellation compensation policy, you can get assistance with your flight from sources other than the customer service offices at airports. Another option is to give the airline a call and request assistance.

It might be possible for you to change airlines

Although it has nothing to do with flight delay compensation specifically, following this advice could speed up your journey. Seat reservations on other airlines' flights are made possible by arrangements that several airlines have with other flight providers.



United Airlines places a high priority on client satisfaction and strives to make every trip enjoyable and memorable by offering a variety of services, such as convenient reservations, attractive rewards, and flexible cancellation alternatives. You may maximize your travel experience and unlock countless opportunities by familiarizing yourself with their policies and making use of their loyalty program.


For a canceled United flight, how can I get a refund?

You can get a refund if your ticket is refundable by getting in touch with United Airlines' customer support. Instead of a cash refund for non-refundable tickets, you can get a voucher for additional travel.

When purchasing a ticket on United Airlines, is travel insurance advised?

Although it's not required, having travel insurance is advised, particularly if you wish to be covered in case of unplanned cancellations brought on by illness,

Can I use my miles to change a United flight that I already booked?

If you bought your ticket using United Mileage Plus miles, you can cancel your flight online or through the support helpline. If you cancel an award flight at least 31 days before departure, there is no fee involved in having the points redeposited into your MileagePlus account. If you wish to redistribute your miles and cancel an award ticket less than 30 days before travel, there is a fee that must be paid. For regular members, the redeposit fee for United miles is $125. Premier Platinum members pay a starting fee of $50, whereas Premier 1K members are free of charge.

What is the 24-hour cancellation policy for United?

If a reservation is made at least one week in advance of the departure of the flight, United Airlines permits cancellations within 24 hours of the original booking without imposing any fees.

Can I cancel a United Airlines non-refundable ticket?

With United Airlines, you can cancel a non-refundable ticket; however, there will be cancellation fees. The destination and fare class are two of the many variables that affect the fee amount.

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