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Cathay Pacific Cancellation Policy | Fees, Refund




Under Cathay Pacific's cancellation policy, you are allowed to cancel your ticket and receive a refund if your ticket is eligible for a refund. This airline will compensate you if your flight is delayed more than 5 hours from the departure time or if you cancel your flight due to misconnectivity. The good news is that if your flight is canceled within 24 hours of making a new reservation, you can avoid cancellation fees. This webpage will help you to solve all your doubts regarding Cathay Pacific's cancellation policy, and you can save the cancellation fees during the ticket cancellation.  

Table of Contents 

  1. Cathay Pacific 24-Hour Cancellation Policy 
  2. Cathay Pacific Cancellation Fee
  3. How to Avoid Paying Cathay Pacific Cancellation Fee?
  4. How to Cancel a Cathay Pacific Flight and Get a Refund?
  5. How to Check Your Refund Status?
  6. Cathay Pacific Award Ticket Cancellation
  7. Frequently Asked Questions on Cathay Pacific Cancellation Policy

Cathay Pacific 24-Hour Cancellation Policy 

The 24-hour cancellation policy applies only to Cathay passengers and those flying from/to the United States. Under the 24-hour cancellation policy, if you cancel your ticket within 24 hours of the period and your ticket meets all terms and conditions, Qatar Airways will reimburse you without deducting the cancellation charges.  

To get a full refund, you must meet all these terms and conditions 

  • Your flight must be operated by Cathay Pacific Airlines, and your ticket should be booked on the Cathay Pacific Airlines official website or directly from the airport.
  • Your flight should be to/from United Airlines.
  • Your ticket should be canceled within 24 hours of booking.
  • You will get a full refund, but you must cancel your ticket within 24 hours after booking by using the online method. 
  • Cathay Airlines does not permit 24-hour ticket cancellation if you cancel your ticket offline. 
  • Your flight should be booked at least 192 hours (8 days) before departure. 
  • Cathay Pacific Airlines can transfer your account tax and some other surcharges at the time of the refund process under the Cathay Pacific Airlines 24-hour cancellation policy.  
  • If you add some extra services at the time of booking, such as extra baggage allowance, lounge, or seat upgrade. You can request a refund by filling out the refund request form or by connecting with Cathay Pacific Airlines representatives.  

Cathay Pacific Cancellation Fee

Under the Cathay Pacific cancellation fee, the airline applies a cancellation fee if you cancel your ticket before departure. The Cathay Pacific cancellation fee will be based on your flight ticket type. Generally, they apply a 150-dollar cancellation fee per passenger if they have an unused or partially used ticket. However, they impose a 200 U.S. dollars fine for expired tickets. Cathay Pacific Airlines does not allow ticket cancellations for (Economy saver fares). If you wish to avoid cancellation fees, you can cancel your flight within the 24 grace period. A cancellation fine will not apply to Flexi tickets or refundable tickets.     

How to Avoid Paying Cathay Pacific Cancellation Fee?

You should know a few important things at the time of ticket cancellation. Because of this, you can avoid the cancellation fee as per the Cathay Pacific cancellation policy.

  • You can cancel your ticket under the 24-hour ticket cancellation policy.
  • cancel your booking within 24 hours online.
  • You should make your Cathay Pacific Airlines reservation at least seven days before the departure.
  • At the time of booking, you should book Flexi tickets because it gives you more flexibility. Flexi tickets allow you to cancel your reservation without paying a cancellation penalty. 
  • Try to book your ticket with Elite level status.
  • Regularly check the flight status before the departure; due to circumstances, the airline may reschedule or cancel your ticket. In that case, you will be eligible to get a full reimbursement.
  • You can contact Cathay Pacific Airlines representatives to get more details about the cancellation rules.

How to Cancel a Cathay Pacific Flight and Get a Refund?

According to the Cathay Pacific flight cancellation policy, you can cancel your ticket in different ways, such as through the Cathay Pacific official website or app, call center service, or by using the “Manage Booking” option. Keep in mind that if your ticket is booked by a travel agent or travel company, you must connect with your travel agent. If you wish to cancel a redemption ticket, you should call Asia Miles and fill out the refund request form. You can call Marco Polo directly. 

Follow the simple process for ticket cancellation before departure.

Online Cathay Pacific reservation cancellation:

  • First, click this link “!/en_IN/login” or visit the official website.
  • Next, select "Manage Booking," which is located next to the "Book a Trip" option on the right.
  • Enter your mobile number and passengers, and select the country code. 
  • Fill in your last name and some required details per the prompts, and select the flight you want to cancel. 
  • Click the “submit” button, and you will be redirected to the “cancellation page” or cancellation policy, which will automatically pop up on your current page. 
  • Review the Cathay Pacific Airlines cancellation policy before clicking the “confirm cancellation” button.   
  • Pay the cancellation penalty if your ticket does not meet free cancellation terms and conditions under the cancellation rules. 

How to Check Your Refund Status?

You can easily check your refund status online if you book your ticket directly from the Cathay Pacific Airlines website. Cathay Pacific Airlines gives you a phone call option, You can know about your refund status by contacting the Cathay Pacific Airline representatives. Via Manage Booking, you can check the refund status for the last 90 days from the ticket cancellation date.  

Go through the below steps to check your refund status: 

  • Visit the Cathay Pacific Airlines website and sign in to your account with your email or Google account.
  • Now, go to the “Manage Trip / My Trip” option and fill out your basic details, such as your booking reference number (PNR), email, and last name. 
  • Scroll down on the current webpage and click on the “Refund Status” button.
  • After clicking the “Refund Status” button, you can see your refund status, such as your refund amount and ticket details. 

 Cathay Pacific Award Ticket Cancellation

The Cathay Pacific Award ticket cancellation process is very straightforward. You should cancel a ticket before its expiration date. For award ticket cancellation, you will have to call Asia Miles or Marco Polo directly. You must request an available representative, and they will inform you about the cancellation of the award ticket. Once your ticket is canceled, Cathay Pacific Airlines will send you an email or notify you over the phone call. They will credit a refund to your account via Asia Miles. The refund will be based on the Cathay Pacific Airlines policy. The refund fee will apply for unused tickets up to 120 dollars or 17000 miles. They will credit fuel charges or tax amounts to your account within 4-6 weeks.  

Frequently Asked Questions about the Cancellation Policy of Cathay Pacific

  • How Can I Cancel My Cathay Pacific Flight?

Cathay Pacific Airlines allows you to cancel your ticket by visiting the website or app or connecting with the airline help support team. Only Flexi Fares tickets are not subject to a cancellation fee; you can cancel Flexi tickets at any time free of charge. 

  • How much does Cathay Pacific Airlines charge for ticket cancellations?

Cathay Pacific Airlines applies a $150 cancellation fee for unused tickets and 200 dollars for expired tickets. Cancellation fees may vary depending on your Cathay Pacific ticket and the class in which you book your ticket.

  • Can I receive a full refund if Cathay Pacific Airlines cancels your ticket?

Yes, Cathay Pacific Airlines will fully pay you back the original price of your ticket. In case your flight is delayed by more than 5 hours by Cathay Airlines or due to the misconnectivity of the flight. If this airline is not able to arrange your flight according to the departure timetable.  

  •  How long does Cathay Pacific Airlines take to process refunds?

Generally, Cathay Pacific Airlines takes seven business days for the refund process if you purchase a ticket directly from the Cathay Pacific Airlines website. However, it takes 7-20 working days for the refund process if your reservation is made through cash or directly at the ticket counter.    

  •  How can I cancel my Cathay Pacific award ticket?

The award ticket cancellation process does not take a lengthy process; you can cancel your award ticket by calling Asia Miles or Marco Polo directly.  


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